privacy policy
privacy policy
For Kamisaru Co., Ltd. (hereinafter referred to as "the Company"), information that can identify customers and other people related to the Company, that is, personal information, is an irreplaceable and important property. In addition, it is socially required that this important personal information be kept confidential and handled accurately and safely. In order to meet such social responsibilities, we will comply with laws and regulations regarding the protection of personal information and appropriately protect personal information in accordance with the following basic policy.
Definition of personal information
Personal information is information about an individual, such as name, date of birth, gender, telephone number, e-mail address, occupation, work place, etc. that can identify a specific individual.
Collection and use of personal information
We collect and use personal information only within the scope of the following purposes. The collection and use of personal information by our company is due to the voluntary provision of the customer, and if the customer provides the personal information, the customer permits us to use the personal information in accordance with this policy. Suppose. Providing information that is useful and necessary to our customers We will use it to respond to various inquiries, such as inquiries, confirmations, and opinions gathered to improve services necessary for business execution.
Provision of personal information to a third party
We will not disclose or provide personal information to a third party without obtaining the consent of the person in advance, unless there is a justifiable reason such as when required by law.
Outsourced supervision
We may provide a part of personal information to an external contractor in order to carry out business such as providing products and services to customers. In that case, we will manage the outsourced company to handle personal information appropriately.
Management of personal information
We will endeavor to protect personal information sufficiently to prevent leakage, loss, damage, etc., and properly manage the personal information we have entrusted to keep it accurate and up-to-date. to hold.
Inquiry, correction or deletion of information content
If you wish to inquire, correct or delete the personal information provided to us, we will confirm that you are the person and respond promptly within a reasonable range. I'll enjoy having this.
About security
We use SSL (Secure Sockets Layer) encryption technology to encrypt the communication when your information is transmitted.
Handling of customer's personal information
1. Acquisition of personal information from customers
About acquisition of personal information
When using our services, we may collect personal information described in "Types of personal information we acquire" from our customers.
About acquisition method
We will use the following methods for transactions related to our facilities (accommodation, banquets, eating and drinking, bathing, sales of goods, provision and sale of other incidental products, implementation of events, provision of other services, etc.) and other transactions. Will be acquired.
Obtained directly from the person
Telephone, written (including electromagnetic records), business cards, oral, internet, tablets, scanners, etc.Obtained from a person who has been authorized by the person himself / herself
Reservation person, introducer, companion, travel-related business operator (including travel agency, travel service arrangement company, accommodation reservation site operator, etc.), etc.Obtained from published
Newspapers, internet, telephone directories, publications and other books, etc.
Types of personal information we collect
Personal information we collect includes name, place of employment, home or work address, email address, telephone number, fax number, date of birth, gender, passport number, face authentication and other biometric data, as well as guest rooms. Includes information for responding to requests and other special requests, as well as information on the previous and subsequent nights stipulated by laws and regulations.
Refusal to provide personal information
Customers can choose whether or not to provide personal information to us, but personal information that cannot be provided is indispensable for providing accommodation services and other products and services that they apply for. Please note that you may not be able to use our accommodation services and other products and services if they are.
Acquisition of information from minors, etc.
We do not intend or wish to obtain personal information directly from minors. If a minor provides us with personal information such as family members without the consent of a guardian, please contact us. We will respond in good faith to the relevant personal information, including suspension of use and disposal.
However, if a minor wishes to use our facilities, etc., please note that the personal information of the minor will be handled in accordance with this policy.
2. Use of customer's personal information
About the purpose of using personal information
When using customer's personal information, we will use it only within the scope of the purpose of use specified at the time of acquisition, and we will not use personal information for any purpose other than or beyond the scope.
Purpose of use of personal information acquired by the Company
As a general rule, the personal information of customers that we acquire and keep is
For reservation and use of our facilities such as restaurants, accommodations, and baths
To provide various information and services regarding membership in various member organizations of our company.
To provide various information about our new facilities, campaigns, benefits, etc.
To respond to inquiries from customers and requests for materials
For sales activities, after-service and marketing activities by mail, telephone, direct mail, e-mail, various social media, etc. to achieve the purposes of 1, 2 and 3.
For research analysis such as customer trend analysis or sales method development
It is acquired and kept for the purpose of dealing with other matters incidental to or related to our business.
When personal information is used for purposes other than the above, prior to acquisition or use, the purpose and scope of use will be clearly stated to the customer, and the information will be acquired or used after consent is obtained.
3. Provision of personal information to third parties
Restrictions on provision to third parties
We will not provide or disclose your personal information to third parties except in the following cases.
Purpose of use of personal information acquired by the Company
As a general rule, the personal information of customers that we acquire and keep is
With your consent
When required by law
When it is necessary to protect the life, body or property of a person and it is difficult to obtain the consent of the person.
When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the consent of the person.
When it is necessary for a national institution or a local public body or a person entrusted with it to cooperate in carrying out the affairs stipulated by law, obtaining the consent of the person will hinder the performance of the affairs. When there is a risk of exerting
When entrusting all or part of the handling of personal information to the extent necessary to achieve the specified purpose of use
When personal information is used for purposes other than the above, prior to acquisition or use, the purpose and scope of use will be clearly stated to the customer, and the information will be acquired or used after consent is obtained.
Outsourced supervision
When we use your personal information, we may outsource your personal information to a third party within the scope of legitimate use. We oblige our contractors to strictly manage personal information at the same level as our company, and perform necessary and appropriate supervision.
4. Revised and published privacy policy
This policy may be revised at any time in order to respond to revisions and changes of related laws and regulations and social needs regarding personal information. In that case, we will publish this policy on our website managed and operated without delay, and we will specify the final revision date of this policy.
5. Procedures for disclosure of personal information
If you wish to inquire about, disclose, delete or delete your personal data held by us, correct the content, stop using it or stop providing it to a third party, please follow the necessary procedures. We will guide you, so please contact our inquiry window.
In accordance with laws and regulations and our regulations, we will respond to your request within a reasonable period of time and notify you of the result. If we are unable to meet all or part of your request, we will explain why. In that case, you may be charged a prescribed fee.
Personal information inquiry window
3-6-12 Shinkoiwa, Katsushika-ku, Tokyo 124-0024 Matsunan Building 1F
Kamisaru Co., Ltd. Personal Information Inquiry Phone Number 03-6322-7482
10: 00-18: 00 (Closed on Sundays, public holidays and year-end and New Year holidays)
Enactment Reiwa April 12, 4